Partnering with QRS was a turning point for our call center operations. Their agents were not only well-trained, but also aligned with our KPIs from day one. In just two weeks, we saw a 25% boost in customer satisfaction scores and a significant drop in average handle time. The technology and support from QRS made the transition seamless; it felt like they were part of our team.

Samantha R., COO, ConnectNow Call Centers ⭐⭐⭐⭐⭐

We were hesitant at first about outsourcing; we worried about losing control and compromising quality. But QRS exceeded all expectations. They handled everything: from recruitment to training to setting up our outsourced call center infrastructure. The team they built for us has become an extension of our company, and we couldn’t be happier with the results.

Michael L., Director of Operations, BrightPath Solutions ⭐⭐⭐⭐⭐

As a growing e-commerce business, we didn’t know where to start with hiring reliable customer service staff. QRS took the stress out of the entire process. They found us outstanding talent, set up the systems we needed, and provided ongoing support. It felt like we gained a true partner, not just a vendor.

Emily T., Founder & CEO, TrendHive Online ⭐⭐⭐⭐⭐

Our chiropractic group needed bilingual staff to call patients, follow up on treatments, and confirm appointments. We had concerns about outsourcing, but QRS delivered beyond expectations. They provided experienced agents who made the process smooth and professional. Thanks to their support, our scheduling runs efficiently and our patient satisfaction has significantly improved.

Executive Director, Chiropractic Association ⭐⭐⭐⭐⭐

We wanted to increase our revenue by expanding our team, so we explored outsourcing options. QRS provided outstanding talent, including native speakers and skilled closers. We hired five setters, and within the first week, they booked 10 confirmed appointments, surpassing our usual monthly numbers. The results were incredible.

Sales Director, B2B Services Company ⭐⭐⭐⭐⭐

QRS completely transformed how we hire. They saved us time, eliminated guesswork, and provided top-quality candidates ready to integrate with our team. Their professionalism and follow-up support made the transition easy, and our team’s performance has improved significantly. We highly recommend them.

Operations Manager, Tech Firm ⭐⭐⭐⭐⭐

Working with QRS has been a game changer. In just the first month, I saw real growth after hiring four agents, and I’ve already started expanding with two more. Their team’s expertise and support have made the entire process smooth and effective.

Founder, E-commerce Business ⭐⭐⭐⭐⭐

After dealing with several call centers and tearing up multiple contracts out of frustration, we met one of the executives from QRS during a visit to Monterrey, Mexico. He was one of the most fascinating, friendly, and easy-going people we’ve met in this industry. He took the time to explain how their competitors operate and how QRS does things differently, like someone who had lived through the same pain points we were facing. He outlined exactly how his team could solve our challenges, and we decided to give it one last try. Today, we have one of the largest outsourced teams making calls for the pharmaceutical sector. We’re beyond thankful. QRS truly changed the game for us.

Operations Director, Pharmaceutical Group ⭐⭐⭐⭐⭐

As a growing law firm, we were overwhelmed trying to manage client follow-ups, appointment scheduling, and intake calls while focusing on our cases. QRS provided us with bilingual agents who understood the sensitivity of our work and handled every interaction with professionalism and care. Their team became a seamless extension of ours, and our client communication has never been stronger.

Managing Partner, Law Firm (Confidential Client) ⭐⭐⭐⭐⭐

As the founder of one of the largest consultancies in the tri-state area, I didn’t realize how much additional manpower we truly needed. We started searching for alternatives, and I have to admit I was skeptical about outsourcing at first. I thought it might be a scam. Then I spoke with the founder of QRS, and he completely changed my perspective. He walked me through the process step by step, with a level of knowledge and passion that was impressive. We moved forward, and thanks to him and his team, we successfully built our consultancy’s outsourced operations in Guadalajara and Monterrey. QRS was a game changer for us.

Founder, Consulting Firm (Confidential Client) ⭐⭐⭐⭐⭐

As an HR firm, we know the challenges of finding the right talent. When it came to building our own support team, we struggled. QRS stepped in with bilingual agents who understood the importance of professionalism, discretion, and efficiency. Their team integrated seamlessly with ours, allowing us to focus on serving our clients while they handled the heavy lifting. Having bilingual team members has helped us tremendously; our success rate has increased, and it has opened new doors for us. QRS has been a reliable partner we can count on.

Managing Director, Human Resources Firm ⭐⭐⭐⭐⭐

We had no experience with outsourcing and were unsure where to begin. From the first call, the QRS team made us feel confident and supported. They listened carefully to our needs and provided a solution tailored to our business. The agents they selected for us have been professional, reliable, and a great cultural fit. It’s been one of the best business decisions we’ve made this year.

COO, Consumer Services Company (Confidential Client) ⭐⭐⭐⭐⭐